ChildAngle logo
ChildAngle logo

All articles

Returns & Refund

I don't like the item after receiving the parcel, what should I do? What is your return policy? Can I return multiple orders in one shipment? When will I get a refund?

I don’t like the item anymore after trying on. What should I do?

Make sure the item condition is as described originally. Then, you can contact our customer service for an exchange or refund with your order number, the item, and the reason for the exchange. After we reconfirmed the status, we will give you a retur

My item is damaged in-transit, whom should I contact?

We are sorry for the inconvenience it has caused. Please feel free to contact and we will process an exchange for you.

What is your return policy?

Please kindly check our return policy before shipping your items. 1). Return items should be purchased from;2). Return claim should be submitted within 30 days of delivery;3). Order number and reason for return are needed when submitti

Can I return items from multiple orders in one shipment?

Sometimes, some of ChildAngle's products will be dispatched from different warehouses around the world. If you want to return multiple items that come in different packages, we highly recommend that you contact our customer service first and separate

Will I be charged shipping fees for my return?

As long as the items you receive are the wrong color/style or defective, your standard shipping fee will be refunded once we received the returned item.

When can I expect my refund after I make a return?

We will process exchanges and issue refunds as soon as we receive the returned item from you. Once everything is confirmed, a refund will be issued and you will receive the refund right away on Paypal and about 1 working day on your credit card (This

How should I pack my return?

If it is possible, please use the original box and packing papers we shipped to you to make sure the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the item into an appropriate-siz

Can I return an item Beyond the return policy?

Any returned item that is beyond the standard of the return policy will not be covered by our warranty. We retain the right to dispose of or refuse the returned item in receiving. Please contact us before shipping your return if you would love to ret

When can I expect my return to be proceeded?

Most returns proceed within 3-5 business days after we receive the returned item in our warehouse.

What do I do if I receive a defective product?

We want you to be 100% satisfied with your order. Any ChildAngle product with a quality defect can be returned to a store for an exchange or a full refund.

What is your return process?

For any reason you are not satisfied with your selection, you can follow the steps below to claim a return:. 1). Contact us with your order email, order ID, and reason to return.2). After your return claim has been approved, we will send you the retu