I am having trouble accessing my account, how do I retrieve my account?Updated a year ago

The simplest way is to choose reset your password.

Step 1. Click the Portrait icon from the top right. Hit on “Sign in”. Choose “Lost your password?” as shown below.
Step 2. In the next interface, you need to enter the email address associated with your account. Hit on “SUBMIT”.
Step 3. After submitting your email address, check your email and you will see the following interface in your inbox. Hit on “Reset your password” and move on.
Step 4. Enter the new password you want and re-enter to confirm it. Hit on “Reset Password” and done. 

If you still can not access your account, please feel free to contact us.