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Usually, this is not an item defect, but an incorrect installation that can be corrected with easy steps. We will go through everything with you and in most cases will be resolved. If it turns out to be a technical defect, please return the item. Check here for the <a href="https://www.childangle.com/pages/return-policy">return policy</a> and other <a href="https://help.childangle.com/">frequently asked questions</a> regarding your order.

Usually, this is not an item defect, but an incorrect installation that can be corrected with easy steps. We will go through everything with you and in most cases will be resolved. If it turns out to be a technical defect, please return the item. Che

What do I do in case of a defect?

Products Inquiry

Baby Monitors Product Inquiry

A friend of mine received an email with a ChildAngle coupon. How to get a ChildAngle coupon?

How many coupons can be used on an order?

Can coupons be used on clearance items?

How do I use coupon code while placing an order?

I forgot to enter my promotional code when placing my order? Is it too late to redeem it?

I entered the coupon code but it seems the discount was unable to be applied:

Coupon & Discount

How do I place an order with ChildAngle?

Why were specific items in my order cancelled?

How quickly will my order be proceeded?

How I can get a copy of my receipt/invoice?

What’s the status on my order mean?

Can I modify or cancel my order?

Why was my entire order canceled?

How can I check the order status?

Place an Order

Do you offer in-store pickup?

How will I know when my order has shipped?

Multiple shipments for a single order?

Which countries do you ship to?

If items in my order are shipped separately, will I be charged for extra shipping fee?

Shipping & Pickup

What payment methods do you accept?

How do I pay with credit card?

I could not complete the checkout process. What should I do?

I placed only one order but there’s more than one charge on my credit card record?

Why was my credit card declined?

Do you charge sales tax?

Checkout & Payment

The tracking number I get from you isn’t working?

Why is the shipment getting really slow?

When will my order arrive?

Why there’s no shipping update on Sunday?

One of my parcels are missing. Whom should I contact?

Nobody’s home when the parcel is about to be delivered, can I change the delivery date?

My shipment arrived later than expected. Whom should I contact?

Why was my order returned to your facility?

I can’t find my package after getting a notice of delivery. Where’s my parcel?

Delivery & Tracking

Which baby monitors cannot be hacked?

Do ChildAngle baby monitors record?

How do baby monitors work?

What are the different types of baby monitors available?

Are baby monitors safe for my baby?

Can I use baby monitors for more than one child?

How far can the baby monitor's range reach?

Can I connect the baby monitor to my smartphone or tablet?

Can I use a baby monitor to track my baby's room temperature?

What is the vox feature for a baby monitor?

How does night vision work on baby monitors?

How do I clean the baby monitor?

Can baby monitor prevents SIDS?

There is an issue with my camera, can I reset it?

At what age will my child not benefit from a baby monitor?

Wired or wireless baby monitor? Which one do I need?

Will the baby monitor work during a power failure?

Can I use a baby monitor for other purposes, such as home security?

Will other electronic devices interfere with the baby monitor's signal?

How to use the power saving mode?

Are there any privacy concerns with baby monitors?

What features should I look for when choosing a baby monitor?

Are there baby monitors with video capabilities?

Can I use the indoor security camera instead?

I hear strange sound echoes on the parent unit, how to fix?

Is it possible to talk to the baby from the parent's device?

Do I need a wi-fi router to use the app

How much radiation comes from the baby monitor?

Are your holiday prints limited to specific holidays?

Why is it that there isn’t much selections of boys shoes?

How do I wash ChildAngle children’s swimwear?

Do you offer clothing for adult sizes?

Are your kids swimsuits true to size?

How do I know what size I am?

Do you make swimsuits for babies?

Are your family matching swimsuit chlorine resistant?

Do you have a variety of patterns available for family matching sets?

What size should I get if my child weighs x lbs?

Do you offer a wide range of family matching sets?

Is the listing price for one pair or the whole family?

Can I mix and match different patterns within a family matching set?

How does the family matching outfits sizing break down?

Can I purchase individual items from a family matching set?

Are there holiday-themed family matching sets available?

Is the price the same for each pair?

I need a family matching swimsuit set for my family of 5, how do I order and choose different sizes?

Can I find seasonal prints in your baby and toddler outfits?

Are your baby and toddler outfits made with child-friendly materials?

Do you provide plus size?

Do you offer customization options for family matching sets?

Does your clothing shrink?

How often do you release new styles and prints?

Apparel & Clothing Product Inquiries

What is a baby sound machine or white noise machine?

How does a baby sound machine work?

Is it safe to use a sound machine for my baby?

What are the benefits of using a baby sound machine?

Can a white noise machine help my baby sleep better?

At what age can I start using a sound machine for my baby?

How loud should the sound machine be set for my baby?

What types of sounds do baby sound machines offer?

Can I use a white noise machine all night for my baby?

Can a sound machine become a sleep dependency for my baby?

Can I use a white noise machine in conjunction with other sleep aids?

How do I choose the right sound machine for my baby?

Can I travel with a baby sound machine?

How do I clean and maintain a baby sound machine?

Are there any potential risks or drawbacks associated with using a sound machine for babies?

Can a sound machine help soothe a colicky baby?

Are there any studies or research supporting the benefits of using sound machines for babies?

Can older children or adults benefit from using a sound machine for sleep?

How close should the sound machine be placed to the baby's crib?

Can a sound machine help with transitioning my baby to their own room?

Are there any recommended sound machine settings for different age groups of babies?

Can I use a sound machine in conjunction with a baby monitor?

How do I troubleshoot common issues with a sound machine?

Can a sound machine be used to help babies with sensory processing issues or sleep disorders?

Sound Machine Product Inquiry

What materials are yard inflatables made of?

Are there different characters available for yard inflatables?

Are there inflatable decorations theme available for special holiday?

Do yard inflatables come in different sizes?

Can yard inflatables be used indoors?

Can yard inflatables be used at night?

Are there inflatable decorations with animated features?

Can you find inflatable decorations with sound effects?

Are yard inflatables easy to set up?

How do you secure yard inflatables to the ground?

Can yard inflatables be used on flat rooftops?

Are there safety precautions for using yard inflatables?

Are yard inflatables safe in different weather conditions?

How do you clean yard inflatables?

Can yard inflatables be used year-round?

How long do yard inflatables typically last? How do you store yard inflatables when not in use?

How do you prevent yard inflatables from fading?

Can you repair a punctured yard inflatable?

Yard Inflatables Product Inquiry

Do you sell to resellers?

What text messages will send to me?

My credit card is saved on file. Why do I need to enter my CVV number when I order?

What kind of information do you collect from me when I visit your website?

What do you do with my email address?

How do you use my personal information?

How often are new products launched?

It says “404 Page Not Found” when I clicked on a link to a page. What is wrong?

How do I know shopping with you is secure?

Will I be charged for text messages from you?

I am looking for gifts for Children’s Day. What do you recommend?

Where are your kids swimsuits and toys made?

General Inquiry

Is an account required to place an order? Can I check out as a guest?

Why Would I Create an Account with ChildAngle?

How do I create an online account?

What will my personal information be used for?

I am having trouble accessing my account, how do I retrieve my account?

How do I add/update my address?

How will I know when new products are available?

I’d love to start receiving ChildAngle newsletters. How do I sign up?

Will I receive spam email from ChildAngle?

Why am I not receiving newsletters from ChildAngle?

Account & Subscription

I don’t like the item anymore after trying on. What should I do?

My item is damaged in-transit, whom should I contact?

What is your return policy?

Can I return items from multiple orders in one shipment?

Will I be charged shipping fees for my return?

When can I expect my refund after I make a return?

How should I pack my return?

Can I return an item Beyond the return policy?

When can I expect my return to be proceeded?

What do I do if I receive a defective product?

What is your return process?

Returns & Refund

Can I transfer the gift cards to someone else?

What is an e-gift card?

How do I purchase an e-gift card?

What if the overall order amount exceeds the available gift card amount?

How do I check the balance on my gift card?

Will my gift card expire?

Where will my refund goes to if I return the items I ordered with an e-gift card?

How do I use my e-gift card?

Gift Card

Can I leave a product review?

How do I submit a product review?

I have some idea for the website. Whom should I contact?

Reviews & Feedback

How do I check my balance? How can I know how many points I have earned?

How long does it takes for the points to be posted to my account?

If I make a return, will the points I get from purchasing promotions been removed as well?

Do my points expire?

How can I earn points?

Rewards

What do I do in case of a defect?Updated 2 months ago