Are customs duties, taxes, and import fees refundable? - ChildAngle Help Center

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ChildAngle Help Center

Accounts & Subscription

8

Is an account required to place an order? Can I check out as a guest?
Why Would I Create an Account with ChildAngle?
How do I create an online account?
What will my personal information be used for?
How do I add/update my address?
How will I know when new products are available?
Will I receive spam email from ChildAngle?
Why am I not receiving newsletters from ChildAngle?

Coupons & Promotions

6

How to get a ChildAngle coupon?
How many coupons can be used on an order?
Can coupons be used on clearance items?
How do I use coupon code while placing an order?
I forgot to enter my promotional code when placing my order? Is it too late to redeem it?
I entered the coupon code but it seems the discount was unable to be applied:

Checkout & Payment

6

What payment methods do you accept?
How do I pay with credit card?
I could not complete the checkout process. What should I do?
I placed only one order but there’s more than one charge on my credit card record?
Why was my credit card declined?
Do you charge sales tax?

Place an Order

8

How do I place an order with ChildAngle?
Why were specific items in my order cancelled?
How quickly will my order be proceeded?
How I can get a copy of my receipt/invoice?
What’s the status on my order mean?
Can I modify or cancel my order?
Why was my entire order canceled?
How can I check the order status?

Delivery & Tracking

9

The tracking number I get from you isn’t working?
Why is the shipment getting really slow?
When will my order arrive?
Why there’s no shipping update on Sunday?
One of my parcels are missing. Whom should I contact?
Nobody’s home when the parcel is about to be delivered, can I change the delivery date?
My shipment arrived later than expected. Whom should I contact?
Why was my order returned to your facility?
I can’t find my package after getting a notice of delivery. Where’s my parcel?

Shipping & Pickup

8

Do you offer in-store pickup?
Which countries or regions does ChildAngle not currently ship to?
Why do I need to provide a RUT number for orders to Chile?
How will I know when my order has shipped?
Multiple shipments for a single order?
Which countries do you ship to?
If items in my order are shipped separately, will I be charged for extra shipping fee?
Why do I need to provide a Saudi National Address for orders shipped to Saudi Arabia?

Rewards

10

Do my points expire?
How long does it takes for the points to be posted to my account?
If I make a return, will the points I get from purchasing promotions been removed as well?
Do my points expire?
How can I earn points?
Is there any other way I can get more discount for shopping with ChildAngle?
How do I redeem the points?
How do I participate your rewards program?
I tried to refer a friend for rewards, but my friend didn’t get the email. What should I do?
How do I check my balance? How can I know how many points I have earned?

Gift Cards

8

Can I transfer the gift cards to someone else?
What is an e-gift card?
How do I purchase an e-gift card?
What if the overall order amount exceeds the available gift card amount?
How do I check the balance on my gift card?
Will my gift card expire?
Where will my refund goes to if I return the items I ordered with an e-gift card?
How do I use my e-gift card?

Reviews & Feedback

3

Can I leave a product review?
How do I submit a product review?
I have some idea for the website. Whom should I contact?

Returns & Refunds

15

I don’t like the item anymore after trying on. What should I do?
My item is damaged in-transit, whom should I contact?
What is your return policy?
Can I return items from multiple orders in one shipment?
Will I be charged shipping fees for my return?
When can I expect my refund after I make a return?
How should I pack my return?
Can I return an item Beyond the return policy?
When can I expect my return to be proceeded?
What do I do if I receive a defective product?
What is your return process?
What items are not eligible for return or refund?
What happens if I refuse delivery of my package?
Are customs duties, taxes, and import fees refundable?
Do customers in the European Union have additional rights?

General Inquiry

12

Do you sell to resellers?
What text messages will send to me?
I already entered my CVV when I placed a previous order. Why do I need to enter it again?
What kind of information do you collect from me when I visit your website?
What do you do with my email address?
How do you use my personal information?
How often are new products launched?
It says “404 Page Not Found” when I clicked on a link to a page. What is wrong?
How do I know shopping with you is secure?
Will I be charged for text messages from you?
I am looking for gifts for Children’s Day. What do you recommend?
Where are your kids swimsuits and toys made?

Product Inquiry - Baby Monitors

29

At what age will my child not benefit from a baby monitor?
What should I do if my baby monitor has a defect?
How much radiation comes from the baby monitor?
Do I need a wi-fi router to use the app
Is it possible to talk to the baby from the parent’s device?
I hear strange sound echoes on the parent unit, how to fix?
Can I use the indoor security camera instead?
Are there baby monitors with video capabilities?
What features should I look for when choosing a baby monitor?
Are there any privacy concerns with baby monitors?
How to use the power saving mode?
Will other electronic devices interfere with the baby monitor’s signal?
Can I use a baby monitor for other purposes, such as home security?
Will the baby monitor work during a power failure?
Wired or wireless baby monitor? Which one do I need?
Which baby monitors cannot be hacked?
There is an issue with my camera, can I reset it?
Can baby monitor prevents SIDS?
How do I clean the baby monitor?
How does night vision work on baby monitors?
What is the vox feature for a baby monitor?
Can I use a baby monitor to track my baby’s room temperature?
Can I connect the baby monitor to my smartphone or tablet?
How far can the baby monitor’s range reach?
Can I use baby monitors for more than one child?
Are baby monitors safe for my baby?
What are the different types of baby monitors available?
How do baby monitors work?
Do ChildAngle baby monitors record?

Product Inquiry - Apparel & Clothing

24

Can I mix and match different patterns within a family matching set?
How often do you release new styles and prints?
Does your clothing shrink?
Do you offer customization options for family matching sets?
Do you provide plus size?
Are your baby and toddler outfits made with child-friendly materials?
Can I find seasonal prints in your baby and toddler outfits?
I need a family matching swimsuit set for my family of 5, how do I order and choose different sizes?
Is the price the same for each pair?
Are there holiday-themed family matching sets available?
Can I purchase individual items from a family matching set?
How does the family matching outfits sizing break down?
Are your holiday prints limited to specific holidays?
Is the listing price for one pair or the whole family?
Do you offer a wide range of family matching sets?
What size should I get if my child weighs x lbs?
Do you have a variety of patterns available for family matching sets?
Are your family matching swimsuit chlorine resistant?
Do you make swimsuits for babies?
How do I know what size I am?
Are your kids swimsuits true to size?
Do you offer clothing for adult sizes?
How do I wash ChildAngle children’s swimwear?
Why is it that there isn’t much selections of boys shoes?

Product Inquiry - Sound Machine

24

Can I travel with a baby sound machine?
Are there any studies or research supporting the benefits of using sound machines for babies?
Can a sound machine help soothe a colicky baby?
Can a sound machine be used to help babies with sensory processing issues or sleep disorders?
How do I troubleshoot common issues with a sound machine?
Can I use a sound machine in conjunction with a baby monitor?
Are there any recommended sound machine settings for different age groups of babies?
Can a sound machine help with transitioning my baby to their own room?
How close should the sound machine be placed to the baby’s crib?
Can older children or adults benefit from using a sound machine for sleep?
Are there any potential risks or drawbacks associated with using a sound machine for babies?
How do I clean and maintain a baby sound machine?
What is a baby sound machine or white noise machine?
How do I choose the right sound machine for my baby?
Can I use a white noise machine in conjunction with other sleep aids?
Can a sound machine become a sleep dependency for my baby?
Can I use a white noise machine all night for my baby?
What types of sounds do baby sound machines offer?
How loud should the sound machine be set for my baby?
At what age can I start using a sound machine for my baby?
Can a white noise machine help my baby sleep better?
What are the benefits of using a baby sound machine?
Is it safe to use a sound machine for my baby?
How does a baby sound machine work?

Product Inquiry - Yard Inflatables

18

How do you secure yard inflatables to the ground?
Can yard inflatables be used year-round?
How do you clean yard inflatables?
Are yard inflatables safe in different weather conditions?
Are there safety precautions for using yard inflatables?
Can you repair a punctured yard inflatable?
How do you prevent yard inflatables from fading?
How long do yard inflatables typically last? How do you store yard inflatables when not in use?
Can yard inflatables be used on flat rooftops?
What materials are yard inflatables made of?
Are yard inflatables easy to set up?
Can you find inflatable decorations with sound effects?
Are there inflatable decorations with animated features?
Can yard inflatables be used at night?
Can yard inflatables be used indoors?
Do yard inflatables come in different sizes?
Are there inflatable decorations theme available for special holiday?
Are there different characters available for yard inflatables?

Product Inquiry - Protective AirPods Cases

34

Are the AirPod cases hypoallergenic?
Are the AirPod cases resistant to UV damage or discoloration?
Do you offer seasonal or holiday-themed cases?
How should I store my AirPods case when not in use?
Are your AirPod cases scratch-proof?
Do your AirPod cases have shockproof features?
How do I know if the AirPod case will fit snugly?
Are the AirPod cases resistant to fingerprints or smudges?
Are the AirPod cases easy to grip?
Are the AirPod cases safe for children to use?
How often do you release new designs?
Are your AirPod cases tested for quality?
What are the best cases for kids?
Are the AirPod cases compatible with MagSafe or wireless chargers?
Can leather cases be treated to prolong their life?
Do silicone cases attract dust or lint?
Specific care instructions for cases with printed designs?
What materials are used in your AirPod cases?
Are these AirPod cases compatible with all AirPods models?
Do the AirPods cases support wireless charging?
How protective are these AirPod cases?
How do I clean my AirPods case?
Do the AirPod cases come with a keychain or clip?
Can I customize my AirPods case?
Are these AirPods cases easy to install and remove?
Do AirPod cases affect sound quality or functionality?
What types of AirPods cases do you offer?
It was a gift from my friend, how can I find out which AirPods model I have to choose the right protective case?
Do your AirPod cases protect against water or moisture?
Are the AirPods case designs durable? Will they fade or peel?
Are the AirPod cases bulky or lightweight?
Can I attach my case to a bag or belt loop?
Will the AirPod case interfere with the pairing button?
Can I charge my AirPods with a wired cable while the AirPod case is on?

Product Inquiry - Inflatable Costumes

1

Why don’t you offer inflatable costumes for small kids anymore?

Product Inquiry - Mylar & Latex Balloons

25

Why aren’t my clear and confetti balloons clear?
Do I fill foil balloons with air or helium?
What’s the role of balloons in children development?
How shall I store the balloons?
Are helium balloons dangerous?
Are there choking hazards with small children?
Can latex balloons be used outdoors?
Why do foil balloons look deflated when in the cold?
How long does a balloon last?
How much helium do I need?
Why don’t my balloon float?
How can you make a latex balloon last longer?
Why do balloons leak?
What are mylar ballons?
How do I assemble balloon garlands?
What types of balloons can be inflated with helium for float?
How do I know the balloon is inflated to the correct size?
Do balloons come inflated?
What size and types of balloons are currently available?
Are latex balloons biodegradable?
How long do balloons last?
What are latex balloons?
How do you blow up foil balloons?
Are mylar balloons recyclable?
Can you reuse mylar balloons?

Frequently Asked Questions Answered
Returns & Refunds
Are customs duties, taxes, and import fees refundable?

Are customs duties, taxes, and import fees refundable?

A: No. Customs duties, taxes, VAT, brokerage fees, and other import-related charges imposed by local authorities are non-refundable.

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