There are a few reasons why your order with ChildAngle may have been canceled:

• Your payment could not be completed or verified.
• The shipping address provided was incomplete. For example, all Chilean orders will require a RUT number for customs clearance.
• Our system flagged the order for security or fraud-prevention reasons.
• Due to breaking diplomatic or political restrictions, the order could not be delivered to your location.
• A rare technical error occurred during processing.

In any case, you will receive an email notification requesting additional info or informing you of the order cancellation, and a full refund will then be issued automatically. To avoid future issues, please double-check your payment and shipping details before placing an order.

Related Reading:

• Which countries or regions does ChildAngle not currently ship to?
• Which countries do you ship to?
• Why do I need to provide a RUT number for orders to Chile?