{"id":1585,"date":"2026-06-11T19:14:39","date_gmt":"2026-06-11T19:14:39","guid":{"rendered":"https:\/\/help.childangle.com\/"},"modified":"2026-06-11T19:33:44","modified_gmt":"2026-06-11T19:33:44","password":"","slug":"what-items-are-not-eligible-for-return-refund","status":"publish","type":"docs","link":"https:\/\/help.childangle.com\/de\/help\/returns-refunds\/faq\/what-items-are-not-eligible-for-return-refund\/","title":{"rendered":"Welche Artikel k\u00f6nnen nicht zur\u00fcckgegeben oder erstattet werden?"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>A:<\/strong> Die folgenden Artikel sind grunds\u00e4tzlich vom Umtausch und von der R\u00fcckerstattung ausgeschlossen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalisierte Produkte;<\/li>\n\n\n\n<li>Ma\u00dfgeschneiderte Produkte;<\/li>\n\n\n\n<li>Ma\u00dfgefertigte Produkte;<\/li>\n\n\n\n<li>Mit Fotos personalisierte Produkte;<\/li>\n\n\n\n<li>Produkte mit Namenspersonalisierung;<\/li>\n\n\n\n<li>S\u00fc\u00dfigkeiten-Spielzeug;<\/li>\n\n\n\n<li>Geschenkkarten;<\/li>\n\n\n\n<li>Ausverkaufs- oder Restposten, die als vom Umtausch ausgeschlossen gekennzeichnet sind;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hinweis:<\/strong> Personalisierte, ma\u00dfgeschneiderte und auf Bestellung gefertigte Produkte werden speziell nach den Vorgaben des Kunden hergestellt und k\u00f6nnen daher nicht weiterverkauft werden. Aus diesem Grund sind diese Artikel von Stornierungen, R\u00fcckgaben, Umtausch oder R\u00fcckerstattungen ausgeschlossen, es sei denn, sie werden besch\u00e4digt, fehlerhaft oder falsch geliefert.<\/p>","protected":false},"excerpt":{"rendered":"<p>F: Welche Artikel k\u00f6nnen nicht zur\u00fcckgegeben oder erstattet werden? A: Die folgenden Artikel sind grunds\u00e4tzlich vom Umtausch und von der R\u00fcckerstattung ausgeschlossen: personalisierte Produkte; ma\u00dfgeschneiderte Produkte; auf Bestellung gefertigte Produkte; mit Fotos personalisierte Produkte; mit Namen personalisierte Produkte; S\u00fc\u00dfigkeiten-Spielzeug; Geschenkkarten; Artikel aus dem Schlussverkauf oder Ausverkauf, die als vom Umtausch ausgeschlossen gekennzeichnet sind;<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[4],"doc_tag":[],"class_list":["post-1585","docs","type-docs","status-publish","hentry","doc_category-returns-refunds"],"year_month":"2026-08","word_count":71,"total_views":"3","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"support@childangle.com","author_nicename":"supportchildangle-com","author_url":"https:\/\/help.childangle.com\/de\/author\/supportchildangle-com\/"},"doc_category_info":[{"term_name":"Returns &amp; 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